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What is Pond Bathhouse?Pond is your serene sanctuary in the heart of Mornington. Here, ancient traditions merge with modern relaxation, creating a dedicated space for communal wellbeing and self-care.
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Opening hours and contact information?We are currently open: -Monday–Friday 7am–7pm -Saturday-Sunday 7am–4pm You can give us a call on 0455 443 663, or email us at hello@pondbathhouse.com.au If you are needing to get in touch to cancel or reschedule your booking please contact us via email. Our address is: 1 Ross Street, Mornington, VIC, 3931
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How do I get there? Do you have parking?We are conveniently located in the heart of Mornington, right off the Main Street at 1 Ross Street Mornington 3931. We have limited off street visitor parking, along with ample street parking surrounding us. Due to our proximity to Mornington Main Street we do recommend allowing 10 minutes to ensure you can find a parking space. If you are travelling via public transport there are bus stops 100m from us, located along Mornington Main street, serviced by the 788, 785 and 781.
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What do I need to bring?All you need to bring is yourself and some bathers. We provide towels, and if you would like a robe they can be hired for $10. We have refreshments such as organic herbal teas on offer for your enjoyment throughout your time at Pond Bathhouse. We ask that you please not bring your own towel, robe or food with you.
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Do you have lockers?Yes, we have lockers for you to store all of your belongings in during your time at Pond Bathhouse.
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Do you have a mobile phone policy?We ask that you refrain from using your phone during your time at Pond Bathhouse. If you are bathing with friends/family and wish to take your phone with you- or take any photos- you must ensure others bathing are not in direct view/ background of your images to respect our guests privacy.
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Can children attend?Pond Bathhouse is generally adult only, however if you are over the age of 16 and attending with a parent/ guardian this is fine. Any minor (between the age of 16 and 18) must be accompanied by a guardian at all times either in the bathhouse or in the massage studio. All guardians are required to pay for the treatment or service selected and are responsible for children in their care at all times. If the child is receiving a massage treatment, we require prior notice to their attendance and written formal consent by the guardian when booking. We reserve the right to deny treatment, unless this has been previously communicated to us.
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Do I need to wear bathers?At our bathhouse, we are dedicated to providing a comfortable and respectful space for everyone. To ensure an enjoyable experience for all, we kindly ask that guests wear swimwear at all times during their visit. Nudity is not permitted in any area of the bathhouse.
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Do you accept walk-ins?Bookings are required at Pond Bathhouse, if you would like to attend at the last minute you are always welcome to contact the team via 0455 335 633 and we will accommodate where possible.
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How do I make a booking?The easiest way to book is via our online booking system on our website where you can select your preferred time and date. If you would like you can also pre-book a robe for $10. Towels are included in your bathing fee. If you have any issues booking, or would like to book for a larger group please reach out to us at hello@pondbathhouse.com.au or on 0455 335 633.
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How do I book with a gift card?You can enter your gift card code at checkout under “Redeem coupon or Package.” If you are having any issues or would like to apply multiple gift cards please contact our team to assist: hello@pondbathhouse.com.au or 0455 335 633.
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What is your cancellation policy and how can I reschedule my booking?Please take a look at our cancellation policy here
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Do you provide refunds / credits for cancelled appointments?If you cancel your booking within 24 hrs and have paid for your booking we will provide a refund to the card used to make the bookings. If you have booked with a voucher/ gift card please contact us at hello@pondbathhouse.com.au or on 0455 335 633. We do not convert any monies paid to a credit/voucher for another time.
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Is your space wheelchair accessible?If you have any queries regarding accessibility please contact our team via email: hello@pondbathhouse.com.au or on 0455 335 633
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