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Pond Bathhouse Privacy Policy

At Pond Bathhouse, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we ensure it is kept secure. By using our website or services, you agree to the terms outlined below.

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1. Information We Collect

We may collect the following personal information when you interact with us:

  • Personal Details: Your name, email address, phone number, and other contact information.

  • Booking Information: Details related to your appointment, including dates, times, and accompanying guests (if applicable).

  • Payment Information: Credit card or other payment details necessary to process a booking (handled securely through a third-party processor).

  • Communication Records: Any correspondence between you and us, such as emails or inquiries made through our site.

  • Technical Information: Information such as your IP address, browser type, and browsing behaviour on our website, collected through cookies (see below).

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2. How We Use Your Information

Your personal information is used to:

  • Process and manage bookings.

  • Contact you about your booking, including confirmations or changes.

  • Respond to your inquiries.

  • Improve our website, services, and customer experience.

  • Send newsletters or promotional updates (you can opt out at any time).

  • Comply with legal obligations or resolve disputes.

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3. How Your Information is Stored and Protected

We prioritise the security of your personal information:

  • Encryption: Payment details are processed securely using encrypted connections through our third-party payment processor, Stripe, which meets the highest industry certification standards.

  • Access Control: Only authorised staff have access to your personal data, and this access is restricted to what is necessary for their role.

  • Data Retention: We only retain your information for as long as needed to fulfill its purpose or as required by law.

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4. Sharing of Information

Your personal information will not be shared with third parties, except:

  • To process payments securely via third-party payment processors.

  • If required by law, such as to comply with legal proceedings or investigations.

  • To ensure the safety and security of our services or enforce our Terms and Conditions.

We do not sell or share your information for marketing purposes with any external organisations.

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5. Cookies

Our website uses cookies to improve your browsing experience:

  • Cookies are small text files stored on your device when you use our site.

  • They help us understand your preferences, remember login details, and provide a more personalised and efficient service.

  • By using our site, you consent to the use of cookies. You can disable cookies through your browser settings, though some features of our site may not function properly as a result.

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6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate or outdated information.

  • Request deletion of your data, subject to our legal obligations.

  • Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The most current version will always be available on our website, and your continued use of our services signifies your acceptance of any changes.

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8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

Pond Bathhouse Mobile Terms of Service Policy

Last updated: May 15, 2026
 

The Pond Bathhouse mobile message service (the "Service") is operated by Pond Bathhouse (“Pond Bathhouse”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Pond Bathhouse’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Pond Bathhouse through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Pond Bathhouse. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time.
Text the single keyword command STOP to POND or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Pond Bathhouse mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to POND or email hello@pondbathhouse.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

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Thank you for trusting Pond Bathhouse with your personal information. We are committed to safeguarding your privacy and providing a safe and enjoyable experience.

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