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Pond Bathhouse Privacy Policy

At Pond Bathhouse, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we ensure it is kept secure. By using our website or services, you agree to the terms outlined below.

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1. Information We Collect

We may collect the following personal information when you interact with us:

  • Personal Details: Your name, email address, phone number, and other contact information.

  • Booking Information: Details related to your appointment, including dates, times, and accompanying guests (if applicable).

  • Payment Information: Credit card or other payment details necessary to process a booking (handled securely through a third-party processor).

  • Communication Records: Any correspondence between you and us, such as emails or inquiries made through our site.

  • Technical Information: Information such as your IP address, browser type, and browsing behaviour on our website, collected through cookies (see below).

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2. How We Use Your Information

Your personal information is used to:

  • Process and manage bookings.

  • Contact you about your booking, including confirmations or changes.

  • Respond to your inquiries.

  • Improve our website, services, and customer experience.

  • Send newsletters or promotional updates (you can opt out at any time).

  • Comply with legal obligations or resolve disputes.

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3. How Your Information is Stored and Protected

We prioritise the security of your personal information:

  • Encryption: Payment details are processed securely using encrypted connections through our third-party payment processor, Stripe, which meets the highest industry certification standards.

  • Access Control: Only authorised staff have access to your personal data, and this access is restricted to what is necessary for their role.

  • Data Retention: We only retain your information for as long as needed to fulfill its purpose or as required by law.

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4. Sharing of Information

Your personal information will not be shared with third parties, except:

  • To process payments securely via third-party payment processors.

  • If required by law, such as to comply with legal proceedings or investigations.

  • To ensure the safety and security of our services or enforce our Terms and Conditions.

We do not sell or share your information for marketing purposes with any external organisations.

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5. Cookies

Our website uses cookies to improve your browsing experience:

  • Cookies are small text files stored on your device when you use our site.

  • They help us understand your preferences, remember login details, and provide a more personalised and efficient service.

  • By using our site, you consent to the use of cookies. You can disable cookies through your browser settings, though some features of our site may not function properly as a result.

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6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate or outdated information.

  • Request deletion of your data, subject to our legal obligations.

  • Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The most current version will always be available on our website, and your continued use of our services signifies your acceptance of any changes.

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8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

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Thank you for trusting Pond Bathhouse with your personal information. We are committed to safeguarding your privacy and providing a safe and enjoyable experience.

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